Refund Return Policy

Luxury Antonovich Home Company loves and respects its Customers, therefore, always shows the tolerance and accommodation that is manifested in the Policy of our Company.

Our Customers are always satisfied with the smooth return process. Our management is convinced that the return process should be easy, and the funds return quickly.

All the refunds will be done by Luxury Antonovich Home only through the Original Mode of Payment.

We act on the basis of the law on Consumer Protection, which gives you the opportunity to return the goods within 14 days from the date of purchase.

Since Luxury Antonovich Home is focused on the delivery of goods throughout the UAE, we begin to consider this time not from the date of the order and payment for the goods, but from the day you actually receive the goods or from the day of delivery. To do this, you will need to have a document (invoice), which will indicate the date of delivery of your order.

To contact our warranty department, you can by calling any of the phone contacts listed on the contact page, where you will be transferred to the specialist you need, or you can email [email protected].

Options to issue a Return Order and Refund Request:

• By Sending A Request For A Return Online

You have the opportunity to make a return request in your “My Account” section. For this you will need:

My Account → Returns → Product you want to return → Confirm shipping address → Return Reason (Invoice date should fit into 14 days from the purchase date (in rare cases from the date of delivery, check this opportunity with our customer service representative).

Please, ensure that the item packaging you want to return is intact.

After going through this procedure, please, wait for our delivery team, which may take up to 7 working days after request. Our customer service consultant will contact you and notify about the Return Details.

After our delivery team checks the item you return your store credit balance will be updated within 48 hours.

• By Initiation A Pickup Request Calling Or E-mail [email protected]

You are free to initiate a Return Request by contacting any of our contact numbers +971 4 333 3709 or email [email protected].

Opening hours: Sunday to Thursday from 9 am to 6 pm GST.

Invoice date should fit into 14 days from the purchase date (in rare cases from the date of delivery, check this opportunity with our customer service representative).

Pickup Return Procedure may take up to 7 working days. Please, ensure that the item packaging you want to return is intact and is ready for Pickup.

After going through this procedure, please, wait for our delivery team, which may take up to 7 working days after request. Our customer service consultant will contact you and notify about the Return Details.

After our delivery team checks the item you return your store credit balance will be updated within 48 hours.